Since an establishment of the Single Contact Center of “Kaztemirtrans” JSC on June 3, 2019 to the present, service operators have processed 2,048 phone calls.
On average, up to 35 calls per day are come to +7 - (7172) - 930-300, the single multi-channel number of the contact center.
Most of the appeals are related to consultation or inquiries are for reference only.
The second place among the questions coming to the single number of the contact center is the calculation of tariff rates in export traffic.
And the top three leaders on appeals are questions regarding organization of transportation on Kazakhstan section of the railway.
In addition to telephone calls and appeals, operators of the single contact center processed 4,221 applications for requests for calculating rates.